System status
A read-only health check of your setup. Anything that needs attention is marked in red. Include this screen when you contact support.
- The Plugin Version card at the top (with Pro: Pro Version and Pro License)
- Requirements, Cart Tracking and Environment sections, with OK / Needs Attention pills
Version cards
The top of the tab shows the Plugin Version card with the Free plugin's version. With Pro active, two more cards follow: Pro Version and Pro License (Active, Expired, Missing, or the license server's status).
Rows in the Requirements and Cart Tracking tables carry an OK or Needs Attention pill where there is something to check.
Behind a proxy/CDN
When your site seems to run behind a reverse proxy or CDN, a Behind a proxy/CDN notice appears under the cards. Guest rate limits are counted per visitor IP. If every visitor reaches your site from the proxy's IP, the notice warns that the limits are shared by all visitors: use the siteryn_abandoned_cart_client_ip filter to return the visitor's real IP from the header your proxy sets (see the Hooks reference). Once the filter maps visitors to their own IP, the notice confirms that rate limits work per visitor.
Requirements
| Row | Needs attention when |
|---|---|
| PHP (7.4 or higher required) | PHP is older than 7.4. |
| WordPress (6.4 or higher required) | WordPress is older than 6.4. |
| WooCommerce (8.0 or higher required) | WooCommerce is not active, or is older than 8.0. |
Cart Tracking checks
| Row | Shows | Needs attention when |
|---|---|---|
| Cart tracking | On / Turned off | Tracking is off. |
| Guest carts | Recorded once an email is given / Not recorded | — |
| Abandoned after | Your setting in minutes | — |
| Cart records kept for | Your retention in days | — |
| Order storage | High-Performance Order Storage or WordPress posts. Both are supported. | — |
| Scheduled tasks (WP-Cron) | Enabled, or a warning | DISABLE_WP_CRON is set. Make sure a real cron job runs wp-cron.php. |
| Recovery email | On, sent from address / Off — customers are not reminded | The email is off. |
| Theme template overrides | Outdated overrides, or "None outdated" | A theme copy is older than the plugin's template. |
| Storefront AJAX endpoints | capture_email, consent, confirm_recovery (plus any an extension registers), or "None registered" | — |
| Extension API version | 1.0 | — |
Environment
Database name, MySQL version, active theme, site URL, the server's outgoing IP address, WP_CACHE, PHP memory limit and max execution time, server software and multisite. These are for support only. Nothing here needs changing on your side.