Engagement
Start conversations with a proactive greeting, collect leads before chatting, ask for ratings, and offer tappable follow-up replies.
Proactive greeting
A friendly message next to the chat button that invites visitors to ask. Visitors can close it.
Default "Hi there! Have a question? I can help you right away."
On computers, when the mouse moves towards closing the tab.
Every page, Shop pages (WooCommerce pages and the cart), Product pages, or Chosen pages. Shop pages and Product pages appear only on WooCommerce sites.
With "Chosen pages": parts of the page address, one per line, e.g. /pricing or /services/.
Shown at most once a day per visitor, and never while the chat is open.
- The greeting bubble beside the chat button
Lead capture
Off, Optional (visitors can skip it) or Required (before chatting). Asked before the first message; the name and email are kept with the conversation so your team can follow up.
Default "Before we start, how can we reach you if we get disconnected?"
The form asks for Your name and Your email, with Start chatting (and Skip when optional). An incomplete form shows "Please enter your name and a valid email address." Leads appear in the Leads CSV.
Ratings
Helpful / Not helpful thumbs under AI answers, and "How was your conversation?" with 1–5 stars when a chat ends.
Visitors see "Thanks for your feedback!" after a thumb and "Thank you! Your rating helps us improve." after the stars. Ratings appear in the Inbox ("Visitor rating: 4 of 5 stars", "Answers rated: 3 helpful, 1 not helpful") and in Analytics under Visitor satisfaction.
Suggested replies
In Knowledge & Answers → Voice & Rules, Suggested Replies (on) shows up to three tappable replies under an answer, such as "Under $50" after a budget question. Tapping one sends it as the next message. Override the template at your-theme/siteryn-ai-support-agent-pro/quick-replies.php.