System status
Read-only diagnostics: requirements, your provider connection, how the chat is configured, and token usage. Include a screenshot when you contact support.
- Free Version and Pro Version summary cards
- Requirements, AI Provider and Support Chat sections with OK / Needs Attention pills
- Usage (last 7 days) table
Summary cards
At the top: Free Version, and Pro Version ("Not installed/active" without Pro). With Pro active, Pro adds its own version and license cards.
Requirements
PHP (7.4 or higher), WordPress (6.4 or higher) and WooCommerce (optional, 8.0 or higher for shop features: "Active (…): shop features on", "Version … is too old: shop features off" or "Not used: support chat without shop features"). Rows that can pass or fail carry an OK or Needs Attention pill.
AI provider
| Row | Shows |
|---|---|
| Provider · Configuration | The selected provider, and provider / model or what is missing |
| API key | Saved (encrypted) · Defined in wp-config.php · Saved, but cannot be decrypted · Not set. Never the key itself. |
| Last connection test | Passed or the error, with the date; "Never" before the first test |
| Encryption (libsodium) | Available or Missing |
| Outbound HTTP requests | Allowed, or blocked by WP_HTTP_BLOCK_EXTERNAL (allow your provider host in WP_ACCESSIBLE_HOSTS) |
| Request timeout | In seconds |
Support chat
| Row | Shows |
|---|---|
| Chat on storefront | Live (AI answers) · Live (basic answers, no AI provider connected) · Hidden until an AI provider is connected · Turned off |
| Shown on · Guest conversations | Every page, Store pages or Shortcode only · Allowed or Login required |
| Answer sources · Published knowledge base entries · Policy pages found | What the assistant may use |
| Product suggestions · One-click add to cart | On shops only: how many products are shown and considered; whether WooCommerce's AJAX add to cart is on |
| Chat color contrast | "Readable (4.5:1 or more)", or which color pair is too low |
| Prompt template version | The version of the built-in instructions |
| Contact form · Theme template overrides | "Enabled, sent to …" or Turned off · any outdated template copies in your theme |
Usage (last 7 days)
Per day (UTC): Requests, Cache hits, Errors, Input tokens and Output tokens. Token counts are as reported by your provider; its dashboard is the authoritative record of charges. Before the first request: "No requests have been made yet."
Environment
Database Name, MySQL Version, Active Theme, Site URL, Output IP Address (the server's own address), WP_CACHE, PHP Memory Limit, PHP Max Execution Time, Server Software and Multisite, for support.