Pro & license
Pro turns the chat into a complete support desk: a whole team with routing, self-learning knowledge, answers from your whole site, order-aware support, engagement, advanced shopping, analytics and integrations. AI usage is always billed by your own provider.
What Pro adds
A whole support team
Unlimited agents with their own Support Inbox, routing, a queue and transfers.
Self-learning knowledge
Team answers become entries for you to approve; gaps get suggested answers.
Answers from your whole site
Posts and pages as cards, and awareness of the page being viewed.
Order-aware support
Customers and verified guests ask about their own orders.
Engagement
Proactive greeting, lead capture, ratings and suggested replies.
Advanced shopping
Smart search, product lists, variations, cart summary, comparisons and back-in-stock emails.
Voice, rules & branding
Tone, language, topics to avoid, house rules and your own avatar.
Analytics & exports
Resolution, response times, satisfaction, assisted sales, CSV exports.
Integrations
Help desk webhook, weekly digest and page-builder widgets.
Where Pro settings appear
Pro adds three tabs, each marked PRO: Support Team (right after Inbox), Analytics and License. With Pro active the tabs read, in order: Chat Widget, Inbox, Support Team, Knowledge & Answers, Product Assistant (shops only), Team & Handoff, Privacy & Usage, Analytics, AI Provider, License and System Status.
Pro also adds sections to existing tabs. They appear at the end of the tab, under a Siteryn Pro band ("The settings below come with your Pro license."), and the tab's Save Changes button saves them too:
| Tab | Pro sections |
|---|---|
| Chat Widget | Engagement (greeting, leads, ratings) · Branding (your avatar image) |
| Knowledge & Answers | Knowledge Sources (pages and posts) · Voice & Rules |
| Product Assistant | Smart Search · Shopping Tools · Customers & Orders (WooCommerce only) |
| Team & Handoff | File Attachments · Team Tools · Integrations |
| Privacy & Usage | Analytics Data |
Requirements
Siteryn AI Support Agent (Free) 1.0.0 or newer, active; WordPress 6.4+ and PHP 7.4+. WooCommerce is not required: team, email, analytics, knowledge sources, voice and rules, the webhook and the page-builder widgets work on any WordPress site. Order and shopping tools switch on with WooCommerce. Pro uses the AI provider and API key set up in the Free plugin.
Activating your license
- Install Pro next to Free
Upload the Pro zip under Plugins → Add New Plugin → Upload Plugin and activate it.
- Open the License tab
Siteryn → AI Support Agent → License. The Settings link on Pro's row on the Plugins screen also opens it.
- Paste your key and click Activate
Enter it under License key ("Paste your license key"). On success: "Pro is active on this site." The status pill reads Active (or Active (Lifetime)), with "Renews or expires on …" for a license with an end date. The key is then shown masked (first and last 4 characters).
| Status | Meaning |
|---|---|
| Active · Active (Lifetime) | Pro features and updates are on. |
| Not activated on this site | The key isn't active here. Click Activate. |
| Expired · Revoked · Cancelled · Refunded | The license no longer entitles this site. Renew or buy a license on siteryn.com. |
| Inactive | No license key yet, or the status couldn't be confirmed. |
- "Pro License" card ("One license per site. Deactivate here before moving Pro to another site.") with the status pill Active
- The "Renews or expires on …" line
- Masked key, Deactivate and Check again
| Message | What to do |
|---|---|
| That license key is not valid. | Copy the key again from your siteryn.com account. |
| That license key is for a different product. | Use the AI Support Agent Pro key. |
| This license is already active on its maximum number of sites. | Deactivate it on another site first. |
| This license has expired. Renew it on siteryn.com. | Renew, then activate again. |
| Could not reach the license server. Please try again. | Your host must allow outgoing HTTPS to siteryn.com. |
| Please enter a license key. | The field was empty. |
| Could not deactivate this site. Please try again. | Try again shortly; siteryn.com may be unreachable. |
One license works on one site; click Deactivate before moving Pro. Check again asks siteryn.com for the current status straight away. Otherwise the status is checked in the background (daily) and cached for 12 hours, with a 14-day grace period if siteryn.com can't be reached. Visitors' page views never contact the license server. Updates arrive through the normal WordPress updater. System Status also shows Pro Version and Pro License (Active or Inactive).
Before you activate
Every Pro tab and section is a read-only preview with a Pro preview banner: "Activate your license to use this feature", "You can explore every setting here. Changes can be saved, and the feature runs on your store, once your Pro license is active.", with Activate license and Get a license. The controls are disabled and there is no Reset to Defaults card for Pro settings. A save attempt returns you to the License tab with "Activate your license to save Pro settings." Free settings always save.
If a license lapses
- Every Free feature keeps working, including the Free inbox for one person.
- Pro features (the team, routing, transfers, attachments, engagement and shopping tools, the webhook, the digest and exports) switch off until you renew.
- Settings are kept. Page-builder widgets keep rendering, and privacy and retention tools keep running.
Deleting Pro
Deleting Pro removes its settings, statistics, knowledge gaps and search words, the webhook secret and last delivery status, the Support Agent role (people keep their accounts), the team photo and availability settings on user accounts, back-in-stock requests, its scheduled tasks and license data. Conversations live in the Free plugin's tables and are removed only when you delete Free. Knowledge Base entries Pro added (for example "Learned" entries) are Free's content and stay.
When you deactivate Pro, an optional short survey asks why. Skip & Deactivate sends nothing.